Kelly’s Korner – Turn Signals Q How do you know when to turn a customer [...]
Prospecting For a Bumper Customer Crop Prospecting is not a faucet which can be turned [...]
Down Payment Dollars and Sense General managers who ask me to assess below par F&I [...]
Don’t Shoot The Messenger To their credit, many dealers express concern about compliance issues. Unfortunately, [...]
Kelly Korner – High Tech Route to Q.T. w/Customers For most dealerships F&I represents a [...]
Follow The Money! The Problem Recently, I was at a dealership that discovered a huge [...]
The Rate Wars: Fight Or Switch? Rumor has it, that customers are coming into dealerships [...]
Kelly’s Korner – Time It Takes To Make (F&I) Case Q. How can anyone present so [...]
Regulation Z Equals Disclosures Regulation Z / Truth in Lending is part of the Consumer [...]
Credit Unions: Friend or Foe? For decades now dealerships have operated on the premise that [...]
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