The Case for F&I 20 Groups
The Case for F&I 20 Groups The F&I function is changing at a rapid pace. [...]
Sorting Out Service Obligations
Sorting Out Service Obligations Service agreements – factory warranties – mechanical breakdown policies. Administrator, dealer [...]
Finance Reserve Good News – Bad News
Finance Reserve Good News – Bad News Q. Do I have to disclose finance reserve [...]
The Selling Cycle – Part V Product Selection
The Selling Cycle – Part V Product Selection Matching the customer with the right vehicle [...]
12 Steps to F&I Succe$$ – Step II Build Rapport
12 Steps to F&I Succe$$ – Step II Build Rapport No one is going to [...]
The Importance of Dealer Facilitated Financing
The Importance of Dealer Facilitated Financing One of the prime directives in the mission statement [...]
Kelly’s Korner: Consistency & Changing Personnel
Kelly’s Korner: Consistency & Changing Personnel Q. How can the sales business office maintain consistency [...]
F&I And The Safeguards Rule
F&I And The Safeguards Rule The Federal Trade Commission (FTC) “Standard for Safeguarding Customer Information” [...]
The Selling Cycle – Part IV Needs Interview
The Selling Cycle – Part IV Needs Interview Imagine. Your customer enters the controlled lot [...]
A “Cure” for the Common “We offer” Syndrome
A “Cure” for the Common “We offer” Syndrome Recently I was observing a group of [...]