The F&I Express – Station #8 – Compliance
The F&I Express – Station #8 – Compliance A happy customer takes delivery and drives away [...]
Benefits Before Buck$
Benefits Before Buck$ Many dealers ask me if I advocate menu selling. My response is: [...]
Kelly’s Korner: Essence of an F&I 20 Group
Kelly’s Korner: Essence of an F&I 20 Group The Essence of an F&I 20 groupThe [...]
Dead Or Live, Record Retention And
Dead Or Live, Record Retention And Deal Documentation Is VitalA dealer recently telephoned me with an [...]
Using IT in F&I
Using IT in F&I We all collect customer e-mail addresses. What do we do with [...]
F&I Express-Station#7 Documentation: Tickets Please!
F&I Express-Station#7 Documentation: Tickets Please!Now that we have the customer’s commitment on the protection they [...]
Kelly’s Korner: Salesmen Keep F&I Profitability?
Kelly’s Korner: Salesmen Keep F&I Profitability? Can a Sales Consultant Complete the F&I Process and [...]
Who Pulls the Credit Bureau?
Who Pulls the Credit Bureau? In many dealerships, it is the task of the F&I [...]
F&I Express – Station #6 -Asking for the Order
F&I Express – Station #6 -Asking for the Order and Isolating Customer ConcernsWe have arrived [...]
F&I Expres-Station#5-Building Value In Your
F&I Expres-Station#5-Building Value In Your PresentationEach time a customer sees the ticket price for an [...]