Set Your Sites On Credit
Set Your Sites On Credit Dealerships are harnessing the power of the web. According to [...]
Negative Equity Second Verse
Negative Equity Second Verse Q. Have you heard about the RV dealer in California and [...]
Customer Care In The Red Zone
Customer Care In The Red Zone Today’s customers are conscientious consumers. They are well-informed about [...]
Why F&I?
Why F&I? Even now our industry has some dealerships that either do not have a [...]
Asleep At The Deal? The True Cost of Protection
Asleep At The Deal? The True Cost of Protection Insurance is two-fold protection. Insurance protects [...]
Put It In Writing
Put It In Writing Q. Why do we need written job descriptions for sales positions? [...]
Who Is Your F&I Manager Working For?
Who Is Your F&I Manager Working For? Follow the Money Recently, I discovered an arrangement [...]
Don’t Shoot The Messenger
Don’t Shoot The Messenger To their credit, many dealers express concern about compliance issues. Unfortunately, [...]
Follow The Money!
Follow The Money! The Problem Recently, I was at a dealership that discovered a huge [...]
Regulation Z Equals Disclosures
Regulation Z Equals Disclosures Regulation Z / Truth in Lending is part of the Consumer [...]