Sales and Finance: Making Time Pay

Sales and Finance: Making Time Pay For many F&I managers, life at the dealership is [...]

Desking Deals From the Same Page

Desking Deals From the Same Page Now more than ever, sales managers and financial representatives [...]

(A)mending the Customer’s Perception of F&I

(A)mending the Customer’s Perception of F&I The recent Dateline television segment and a rash of [...]

Kelly’s Korner: The Right to Reserve

Kelly’s Korner: The Right to Reserve Q. What do you know about the California initiative [...]

Lining for Time

Lining for Time Has your CSI score taken a dive lately? Do you suspect that [...]

X-ercising Your Business

X-ercising Your Business Shortly after I entered this industry, my first general manager Mr. Herb [...]

The Case for F&I 20 Groups

The Case for F&I 20 Groups The F&I function is changing at a rapid pace. [...]

Kelly’s Korner: Consistency & Changing Personnel

Kelly’s Korner: Consistency & Changing Personnel Q. How can the sales business office maintain consistency [...]

F&I And The Safeguards Rule

F&I And The Safeguards Rule The Federal Trade Commission (FTC) “Standard for Safeguarding Customer Information” [...]

Kelly’s Korner: Spiffing up F&I Sales

Kelly’s Korner: Spiffing up F&I Sales Q. Our sales force holds the view that if [...]