A Change Of Face Pay$
A Change Of Face Pay$ The Face of Fatigue Many independent dealerships do not have [...]
Exercise Your Option$
Exercise Your Option$ When your customer’s trading cycle is short, how can F&I still be [...]
Kelly’s Korner – Concerning Your Area Of Influence
Kelly’s Korner – Concerning Your Area Of Influence Q The number of regulatory issues has grown [...]
Lots of Deals – Part II
Lots of Deals – Part II Presenting the product on your feet and talking numbers [...]
Lots of Deals – Part I
Lots of Deals – Part I The phrase “If I could … would you buy?” [...]
A License To Drive
A License To Drive Q At what point in the sales process is it appropriate to [...]
Puzzled By The Patriot Act?
Puzzled By The Patriot Act? The following information was gleaned from a variety of sources, [...]
Data That Delivers
Data That Delivers When I ask F&I folks how they can make more effective use [...]
Hiring and Training an F&I Assistant
Hiring and Training an F&I Assistant Where to recruit an F&I assistant * Try looking [...]
Kelly’s Korner – Unforgettable Appointments
Kelly’s Korner – Unforgettable Appointments Q: How can I assist customers in keeping their appointments? A: In [...]