Internet Quote Requests
Internet Quote Requests Q. What is the best way to follow up on Internet quote [...]
Kelly’s Korner: Customer’s View of Satisfied
Kelly’s Korner: Customer’s View of Satisfied Q. What is customer satisfaction from a customer’s point [...]
Kelly’s Korner: Length of F&I Presentation
Kelly’s Korner: Length of F&I Presentation Question: How long should a presentation take in the [...]
Kelly’s Korner: Securing Larger Downpayment
Kelly’s Korner: Securing Larger Downpayment Q. How can we secure a larger down payment when [...]
Non-Confrontational Sales
Non-Confrontational Sales With the new millennium knocking at our door the tides of reality is [...]
I Am New to F&I – Where Do I Begin?
I Am New to F&I – Where Do I Begin? If you are entering the [...]
300% Rule
300% Rule Prejudging deals can cost today’s profits, and tomorrow’s business. Many view fold downs [...]
Kelly’s Korner: Selling All F&I Products
Kelly’s Korner: Selling All F&I Products Q. How I get my F&I Manager to sell [...]
Kelly’s Korner: Tracking Policy Cancellations
Kelly’s Korner: Tracking Policy Cancellations Question: How do we track our policy cancellations through the [...]
The Key to Selling More Service Agreements
The Key to Selling More Service Agreements American Dealer Article The one who controls the [...]