Svc. Agreements – High Profit, Low Aggravation
Svc. Agreements – High Profit, Low Aggravation Most dealers want to know how to sell [...]
Addressing the Customer’s Inquiry about Rate
Addressing the Customer’s Inquiry about Rate Q. What is the best way for a sales [...]
10 Steps to a More Productive F&I Process
10 Steps to a More Productive F&I Process Dealers frequently ask: “What is the process [...]
Extra Sales Without Spec. Fin. Dept.
Extra Sales Without Spec. Fin. Dept. The world of special finance does not require a [...]
How does the F&I Manager see every customer?
How does the F&I Manager see every customer? Q. If the F&I manager is to [...]
Customer Service = Higher Profits
Customer Service = Higher Profits For today’s high tech, fast paced customers time is the [...]
What Should a Typical Day in F&I Include?
What Should a Typical Day in F&I Include? Q. What should a typical day in [...]
Lots of Product Training, No Performance
Lots of Product Training, No Performance Q. I want to get the F&I department off [...]
Making Your Web Site Work
Making Your Web Site Work Technology has made shopping online a new national pastime. The [...]
F&I Q&A with Jan Kelly
F&I Q&A with Jan Kelly Q. What is the most cost-effective source of loan documents? [...]