Svc. Agreements – High Profit, Low Aggravation
October 1, 2002

Svc. Agreements – High Profit, Low Aggravation Most dealers want to know how to sell [...]

Addressing the Customer’s Inquiry about Rate
October 1, 2002

Addressing the Customer’s Inquiry about Rate Q. What is the best way for a sales [...]

10 Steps to a More Productive F&I Process
September 1, 2002

10 Steps to a More Productive F&I Process Dealers frequently ask: “What is the process [...]

Extra Sales Without Spec. Fin. Dept.
September 1, 2002

Extra Sales Without Spec. Fin. Dept. The world of special finance does not require a [...]

How does the F&I Manager see every customer?
August 1, 2002

How does the F&I Manager see every customer? Q. If the F&I manager is to [...]

Customer Service = Higher Profits
August 1, 2002

Customer Service = Higher Profits For today’s high tech, fast paced customers time is the [...]

What Should a Typical Day in F&I Include?
June 1, 2002

What Should a Typical Day in F&I Include? Q. What should a typical day in [...]

Lots of Product Training, No Performance
June 1, 2002

Lots of Product Training, No Performance Q. I want to get the F&I department off [...]

Making Your Web Site Work
June 1, 2002

Making Your Web Site Work Technology has made shopping online a new national pastime. The [...]

F&I Q&A with Jan Kelly
April 1, 2002

F&I Q&A with Jan Kelly Q. What is the most cost-effective source of loan documents? [...]